CareMedic Systems

Support Delivery Rep

Department: Support Delivery
Reports To: Manager, Support Delivery
Status: Regular, Full Time
Category: Salary, Non Exempt
Location: St. Petersburg, FL
Revision Date: April 24, 2009


Position Summary:
 
To provide CareMedic Systems, Inc. clients with prompt and accurate analysis of all Support Issues while using CareMedic Products, allowing a complete and uninterrupted processing of the Clients daily procedures.

Essential Duties and Responsibilities:
 

• Provide client technical support for Caremedic software products and services. 
• Answer incoming calls in a polite and courteous manner. Document all calls and customer interaction using CMS database. 
• Assist clients with software/user issues. 
• Answer e-mail and faxes, write up support tickets for enhancements and edit request as needed in a timely manner. 
• Follow up with open issues during the course of the day. 
• Research LMRP policies as requested by the client. 
• Other duties as assigned

Supervisory Responsibilities:
None

Qualifications:

• The person successfully performing this role will exhibit the following competencies and /or meet the following minimum requirements: 
• Minimum 2+ years experience working in a technical Customer Service area. 
• 2 - 3 years previous UB04 and 1500 billing experience, to include hands on experience with Claim DDE Entry and Florida Shared System, preferred 
• The ability to work under pressure in a multi-task environment. 
• Experience with electronic claim submission (837) and electronic remittances (835). 
• Must possess knowledge regarding Medicare regulations as they apply to Medical Necessity and LMRP. 
• The ability to identify and solve complex problems and handle challenging support situations. 
• Strong customer service and teamwork orientation. 
• Ability to be self motivated and work independently. 
• Ability to prioritize tasks and be flexible. 
• Strong work ethic.

Travel
None

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands and arms, including the need to reach with arms. The employee is frequently required to sit; stand; walk; reach with hands and arms; balance; stoop; kneel and/or crouch. The employee must occasionally lift and/or move up to 20 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to computers, printers and copiers. The noise level in the work environment is usually moderate.